Refund policy
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<p><em>Last updated: 23 September 2026</em></p>
<p>At Ruh-e-Mehak, a fragrance brand operated by <strong>FKF Online Marketing Company</strong>, we want you to love your fragrance. Because attars and perfumes are personal-care products applied directly to the skin, we follow the return and refund rules below to keep every product fresh, sealed and hygienic for every customer.</p>
<h2>1. Return Window – 7 Days</h2>
<p>You can request a return, replacement or refund within <strong>7 days of delivery</strong>. <strong>After 7 days from the date of delivery, no return, replacement or refund requests will be accepted.</strong></p>
<h2>2. Products That Can Be Returned</h2>
<p>A product is eligible for return only if:</p>
<ul>
<li>It is <strong>unused and unopened</strong>, with the original seal intact;</li>
<li>It is in its original box and packaging, with all labels and inserts; and</li>
<li>The return request is raised within 7 days of delivery.</li>
</ul>
<h2>3. Products That Cannot Be Returned</h2>
<p>For hygiene and safety reasons, we <strong>cannot accept returns</strong> of:</p>
<ul>
<li><strong>Opened or used attars and perfumes</strong>, including bottles with a broken seal, or used even once;</li>
<li>Products that are not in their original packaging;</li>
<li>Products damaged because of misuse or improper storage after delivery;</li>
<li>Requests based on personal fragrance preference after the product has been opened. (If you are unsure which scent suits you, our Discovery Set lets you try miniatures first.)</li>
</ul>
<p><em>Please note: every person's skin is different, so how long a fragrance lasts and how it smells can vary from person to person. This is not treated as a defect.</em></p>
<h2>4. Damaged, Leaking or Wrong Product</h2>
<p>If you receive a product that is <strong>damaged, broken, leaking, or not what you ordered</strong>, we will make it right, at no extra cost to you.</p>
<ul>
<li>Please contact us within <strong>48 hours of delivery</strong> with your order number, clear photos of the product and packaging, and an <strong>unboxing video</strong> (a video recorded while opening the parcel).</li>
<li>Once we verify the issue, we will send you a <strong>free replacement</strong>. If a replacement is not possible (for example, the product is out of stock), we will issue a <strong>full refund</strong>.</li>
<li>You do not need to pay any shipping charges for a damaged or wrong product.</li>
</ul>
<p>Without an unboxing video, we may not be able to approve claims for damaged or missing items, as it helps us resolve the issue with our courier partner.</p>
<h2>5. How to Request a Return</h2>
<ol>
<li>Email us at <a href="mailto:contact@ruhemehak.com">contact@ruhemehak.com</a> or WhatsApp us at <a href="https://wa.me/919411713390">+91 94117 13390</a> within the time limits above.</li>
<li>Share your order number, the product name, the reason for return, and photos (plus the unboxing video for damaged or wrong products).</li>
<li>Our team will review your request and reply with the next steps. <strong>Please do not send any product back without our approval</strong>, as unapproved returns cannot be accepted.</li>
</ol>
<h2>6. Return Shipping</h2>
<ul>
<li><strong>Damaged, leaking or wrong product:</strong> we will arrange the pickup or cover the return cost.</li>
<li><strong>Other eligible returns</strong> (unopened, sealed products): the customer is responsible for sending the product back to us safely, and the return shipping cost is not refundable.</li>
</ul>
<p>We inspect every returned product. If it does not meet the conditions in Section 2, the return will be rejected and the product will be sent back to you.</p>
<h2>7. Refunds</h2>
<ul>
<li>Once your return is received and approved, or your damaged/wrong-product claim is verified, your refund will be processed within <strong>7 business days</strong>.</li>
<li><strong>Prepaid orders:</strong> the refund is sent to your original payment method (UPI, card, net banking or wallet). Your bank may take a few more working days to show it in your account.</li>
<li><strong>Cash on Delivery orders:</strong> the refund is sent by bank transfer or UPI. We will ask you for your bank or UPI details for this.</li>
</ul>
<h2>8. Order Cancellation</h2>
<ul>
<li>You can cancel your order <strong>before it is dispatched</strong> by contacting us. Prepaid orders cancelled before dispatch will receive a full refund.</li>
<li>Once an order has been dispatched, it cannot be cancelled. Refused deliveries are handled as described in our Shipping Policy.</li>
<li>We may cancel an order if a product is out of stock, the address cannot be serviced, or the order looks fraudulent. In that case, any amount paid will be fully refunded.</li>
</ul>
<h2>9. Contact Us</h2>
<p>For any questions about returns, replacements or refunds:</p>
<p>
<strong>Email:</strong> <a href="mailto:contact@ruhemehak.com">contact@ruhemehak.com</a><br>
<strong>Phone / WhatsApp:</strong> <a href="tel:+919411713390">+91 94117 13390</a><br>
<strong>Address:</strong> FKF Online Marketing Company (Ruh-e-Mehak), Plot 5, Chandanpur, Landhaura, Bhagwanpur, Uttarakhand – 247664, India
</p>
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