Shipping policy
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<p><em>Last updated: 22 September 2026</em></p>
<p>Thank you for shopping with Ruh-e-Mehak, a fragrance brand operated by <strong>FKF Online Marketing Company</strong>. Every order is packed with care so it reaches you safely. This Shipping Policy explains how and when your order will be delivered.</p>
<h2>1. Free Shipping Across India</h2>
<p>We offer <strong>free shipping on every order</strong> delivered within India. There is <strong>no minimum order value</strong>.</p>
<p>At present, we ship <strong>only within India</strong>. We do not accept international orders.</p>
<h2>2. Order Processing (Dispatch) Time</h2>
<p>Orders are packed and dispatched within <strong>1–2 business days</strong> after the order is placed (and, for prepaid orders, after payment is confirmed).</p>
<p>Business days are Monday to Saturday, excluding Sundays and public holidays. Orders placed on a Sunday or public holiday are processed on the next business day.</p>
<p>During festive seasons, sales or unexpected situations, dispatch may occasionally take a little longer. If there is any major delay, we will let you know.</p>
<h2>3. Delivery Time</h2>
<p>After dispatch, orders are usually delivered within <strong>3–7 business days</strong>, depending on your location.</p>
<ul>
<li>Metro and major cities usually receive orders sooner.</li>
<li>Remote, hilly or North-East locations, and some rural PIN codes, may take a few extra days.</li>
</ul>
<p>Delivery timelines are estimates and are not guaranteed. Delays caused by courier partners, weather, strikes, local restrictions or other events beyond our control may occasionally happen.</p>
<h2>4. Cash on Delivery (COD)</h2>
<p><strong>Cash on Delivery is available</strong> across India, <strong>with no extra COD charge</strong>. COD is subject to availability at your PIN code, which you can see at checkout.</p>
<p>Please keep the exact amount ready at the time of delivery. We may cancel or refuse COD for orders that look suspicious, or for customers who have repeatedly refused COD deliveries in the past.</p>
<h2>5. Shipping Partner & Order Tracking</h2>
<p>We ship through <strong>Shiprocket</strong>, which works with trusted courier partners across India.</p>
<p>Once your order is dispatched, you will receive a tracking link by email and/or SMS / WhatsApp, so you can follow your parcel until it reaches you.</p>
<h2>6. Delivery Address & Contact Details</h2>
<p>Please make sure your name, full address, PIN code and phone number are correct when placing the order. The courier may call you on this number to deliver the parcel.</p>
<ul>
<li>If you notice a mistake in your address, contact us <strong>as soon as possible, before the order is dispatched</strong>. Once it is dispatched, we may not be able to change the address.</li>
<li>We are not responsible for delays or non-delivery caused by an incorrect or incomplete address or an unreachable phone number.</li>
</ul>
<h2>7. Failed Delivery & Returned Parcels</h2>
<p>Courier partners usually attempt delivery more than once. If the parcel cannot be delivered (for example, the customer is unavailable, the phone is unreachable, the address is wrong, or the parcel is refused), it will be returned to us.</p>
<ul>
<li><strong>Prepaid orders:</strong> we will contact you to either re-ship the order or cancel it. If the delivery failed because of incorrect details or refusal, re-shipping charges may apply, or the shipping cost may be deducted from the refund.</li>
<li><strong>COD orders:</strong> the order will be cancelled once the parcel is returned to us.</li>
</ul>
<h2>8. Damaged, Tampered or Wrong Parcel</h2>
<p>Please check your parcel when it arrives. If the outer packaging looks damaged or tampered with, you may refuse to accept it, or accept it and inform us right away.</p>
<p>We strongly recommend <strong>recording a video while opening your parcel</strong>. If you receive a damaged, leaking or wrong product, contact us within <strong>48 hours of delivery</strong> with your order number, photos and the unboxing video. Please see our Refund Policy for full details.</p>
<h2>9. Contact Us</h2>
<p>For any questions about shipping or your order:</p>
<p>
<strong>Email:</strong> <a href="mailto:contact@ruhemehak.com">contact@ruhemehak.com</a><br>
<strong>Phone / WhatsApp:</strong> <a href="tel:+919411713390">+91 94117 13390</a><br>
<strong>Address:</strong> FKF Online Marketing Company (Ruh-e-Mehak), Plot 5, Chandanpur, Landhaura, Bhagwanpur, Uttarakhand – 247664, India
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